Obstetric Center The Gate
Customer satisfaction survey for De Poort obstetric center
Midwifery center De Poort wanted to better understand what client satisfaction really means to their target group and where there were concrete opportunities to further improve services. These questions formed the starting point for an in-depth customer satisfaction survey, focusing on both the client experience and the internal organization.
Content Collectiv conducted extensive research using a variety of methods, including customer research, customer journey analysis and mystery visits. By combining insights with strategic advice, we were able to formulate clear points of improvement. As a full service marketing agency based in The Hague, we translated these insights into concrete recommendations that were directly applicable in practice.
Multiple
Research Methods
A combination of data, observation and customer feedback.
Full
Customer Insight
Clear picture of client expectations and perceptions.
Concrete
Recommendations
Immediately applicable points of improvement for the organization.
Double
Impact
More satisfied clients and a motivated team.
Insight as a basis for sustainable improvement
By structurally investigating customer satisfaction, it not only became clear what was going well, but especially where optimization was possible. The combination of analysis and consultancy ensured that improvements were widely supported within the team and made a real impact on daily practice.
With strategic research, customer journey optimization and consultancy, we help organizations make better choices based on real insights – and build long-term satisfaction, internally and externally.
